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Due to COVID-19, postal workers do not meet delivery deadlines.


We ship orders on business days of postal services.

 

Dispatch, deliveries and parcel tracking

Most items are dispatched on the day of the order or next working day except at weekends. A signature is required on receipt of delivery.

You will receive an email with a parcel tracking number when your item has been dispatched.

Royal Mail tracking (UK and international parcel tracking)

If you need to enquire about a delivery please contact the dispatch team at the pharmacy.

Delivery charges

Standard international delivery with tracking number (8-20 days, end-to-end tracking).

 

Confirming your order

A payment confirmation email will be sent to you at the time you place an order. You can see the details of the order, including parcel tracking information, in your My Account area.

A further confirmation email is sent to the customer which will include a parcel tracking number.

Confidential and discreet

Only the pharmacy return address appears on the label of packaging. Nothing on the outside of the packaging indicates prescription medications

Customs value


All orders we ship with a mark for customs 10 $

Declined orders

If for any reason an order is declined you will be informed of the reasons and refunded in full to the same payment card.

Late deliveries

If your parcel has not arrived within expected time scales please see the information below:

UK deliveries 10-30 days Due to covid-19, postal services cannot cope, delivery times can reach 40 days

USA deliveries  20-30 days   Due to covid-19, postal services cannot cope, delivery times can reach 60 days

International deliveries     Due to covid-19, postal services cannot cope, delivery times can reach 60 days

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